Privacy Policy

Effective Date: January 1, 2026

FlueSafe Masonry respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the chimney sweep and masonry services we provide in Independence, Ohio, and surrounding communities. By using our site or hiring us, you agree to the practices described here.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your chimney or masonry project when you call, fill out a form, or book an appointment.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on the site. We use cookies and similar tools to gather this data.

How We Use Information

We use your contact and project details to schedule service, provide accurate estimates, complete the work, and follow up on your satisfaction. We may also send appointment reminders or service updates by phone, text, or email.

We use website data to improve our site, understand what visitors find helpful, and make our online booking and information easier to use. We do not sell your personal information to anyone.

Cookies and Tracking

Cookies are small text files that help our website remember your preferences and understand how you move through our pages. We use them to keep the site running smoothly and to measure which content is most useful.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well, but you can still contact us by phone to schedule service.

Analytics and Third-Party Tools

We use trusted third-party tools like Google Analytics to see how visitors find and use our website. These tools collect anonymous data such as page views, referral sources, and general location. They do not identify you personally.

We may also use scheduling or messaging platforms to manage appointments and communicate with you. These providers only receive the information needed to perform their specific service and are required to protect it.

Data Sharing and Disclosure

We share your information only when necessary to run our business or comply with the law. That includes sharing with service providers who help us with scheduling, payment processing, or website analytics. They are contractually obligated to keep your data confidential.

We may disclose information if required by law, such as in response to a court order or to protect the safety and rights of our customers, our team, or the public. We never sell or rent your personal information to third parties for marketing purposes.

Data Retention

We keep your personal information only as long as needed to provide services, meet legal and accounting requirements, and resolve any issues. When that time passes, we securely delete or anonymize the data.

If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons. You can contact us anytime to request deletion.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those team members who need it to do their jobs.

No method of transmission over the internet is 100% secure. While we work hard to safeguard your data, we cannot guarantee absolute security. If you have concerns, please call us to discuss alternative ways to share information.

User Rights

You have the right to know what personal information we hold about you, to ask for a copy, to correct any mistakes, and to request deletion. You can also opt out of marketing messages at any time by telling us or using the unsubscribe link in our emails.

To exercise any of these rights, contact us using the phone number or email below. We will respond promptly and help you however we can.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can delete it.

If we learn that we have collected information from a child under 13 without parental consent, we will take steps to remove it as quickly as possible.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page with a revised effective date.

We encourage you to review this page occasionally. Your continued use of our website or services after changes are posted means you accept the updated policy.

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